Ariston: Privacy Policy for Professional Users in Russia
Scope and Overview
The document defines how ООО «Аристон Термо Русь» (ИНН 4703066115), located at 188676, Leningrad Oblast, Vsevolozhsky District, Vsevolozhsk town, Industrial Street, 9, building 1, processes personal data on the website https://ariston-pro.com/ru/. This policy forms an integral part of the platform’s User Agreement; accessing the site signifies acceptance of both the agreement and the privacy terms. The service is intended exclusively for adults aged 18 and older who interact with professional tools, training materials, loyalty programs, and parts‑order services.
The policy outlines the categories of information gathered, the purposes for which it is employed, the parties involved in processing, storage locations, retention periods, and the legal foundations that legitimize each activity. It also enumerates the rights of users concerning their data, the mechanisms for exercising those rights, and the contact points for privacy‑related inquiries. Finally, it describes the security measures applied and the procedure for policy revisions.
Data Collection Practices
When visitors engage with the platform, they may voluntarily supply identifiers such as full name, mobile number, e‑mail address, region, workplace details, professional role, password, delivery address, tax identification number, and passport information. These inputs are required for personal account creation, participation in loyalty schemes, enrollment in training events, and placement of parts orders. Additionally, users can submit supplementary data at their discretion, for example, notes attached to a parts request.
Automatic collection occurs as a by‑product of site navigation. The system records technical attributes including the user’s IP address, browser and device fingerprint (User‑Agent), timestamps of access, entry and exit URLs, referral source, and session/visit identifiers. Such data are essential for maintaining site functionality, adapting page rendering to the user’s device, and protecting the service against anomalies and abuse.
In cases where a user provides another individual’s personal details—perhaps a colleague’s information—the policy stresses that the provider must hold a lawful basis for such disclosure and ensure the affected person is aware of the processing.
Use of Personal Information
The collected data serve several operational objectives. They enable the site’s stable operation, facilitate personalized page layout, and safeguard the service from disruptions and malicious activity. Analytical insights derived from usage patterns help refine navigation structures and content relevance.
When a user initiates contact through feedback forms, chat windows, or listed channels, the information is employed to formulate responses, coordinate issue resolution, and enhance overall product and service quality. The same data underpin the personal account environment, allowing account creation, preference refinement, and secure access management.
Loyalty initiatives rely on personal data for participant registration, condition monitoring, and compliance verification with applicable legislation. Training seminars use prospective attendee details to confirm bookings, communicate schedules, and distribute materials. Marketing communications are dispatched only upon explicit consent, encompassing SMS, e‑mail, or messenger messages about products, programs, events, and special offers. The organization also tracks the effectiveness of these messages, measuring delivery, open rates, and click‑through activity.
Legal obligations compel the organization to retain the capacity to answer governmental inquiries, maintain accounting and tax records, and support any statutory data‑handling requirements. Finally, parts‑order services utilize user data to process, confirm, and fulfill orders, as well as to coordinate any order‑related interactions.
Cookie and Analytics Technology
Cookies are small textual files stored by the browser upon visiting the site. They preserve technical details about the session, remember user preferences, and enable the service to recognize repeat visits. This functionality is pivotal for delivering a seamless experience and for gathering aggregate metrics on traffic and user behavior.
The platform employs three functional categories of cookies. Technical cookies are indispensable for core site operation and cannot be disabled without breaking service availability. Functional cookies retain user‑specific settings, such as language or layout choices, to enhance convenience. Analytical cookies, often delivered via Yandex’s analytics infrastructure, collect data on page views, visit duration, and navigation paths, which are then used to assess site performance and guide improvements.
Users are presented with a banner notification upon first arrival, informing them of cookie usage. Continuing to browse constitutes consent to this practice. While functional and analytical cookies can be removed or blocked through browser settings, doing so may impair certain site features. Technical cookies remain active by design.
Processing Partners and Disclosure
To sustain the platform, loyalty programs, and analytical functions, the organization engages external partners. These entities process data strictly within the scope of their assigned tasks and are prohibited from repurposing the information for independent objectives.
Each loyalty program specifies its organizer, a legal entity responsible for participant registration, reward order handling, tax reporting duties, and program‑specific communications. The technical contractor, ООО «ЛАНСЕЛОТ» (ИНН 5022557490), headquartered at 140412, Moscow Oblast, Kolomna, Maslova Street, 7, manages site administration, software deployment, database upkeep, and technical support. The hosting provider, ООО «Яндекс.Облако» (ИНН 7704458262), located at 119021, Moscow, Lva Tolstogo Street, 16, office 528, supplies the server infrastructure and ensures the site’s presence within Russian territory.
Under statutory circumstances, the organization—or the loyalty program’s organizer—may disclose data to governmental bodies, such as tax authorities, to satisfy legal mandates like tax reporting obligations.
Storage Location and Retention Periods
All databases containing personal data, whether from site users or loyalty program participants, are hosted on servers situated in the Russian Federation. The organization does not transfer personal information beyond national borders.
Retention timelines are purpose‑driven. Account‑related data remain active for the duration of the user’s engagement and are preserved additionally to support legitimate rights, for example, addressing potential claims within statutory limitation periods. Tax‑related records adhere to the durations stipulated by fiscal and accounting legislation. Support‑request data are kept for the period required to resolve the specific inquiry and for subsequent legal protection needs. Technical cookie data follow the schedules detailed in the cookie section.
Legal Grounds for Processing
Processing activities are justified through several legal bases. Contractual grounds apply when a user accepts the User Agreement, registers a personal account, joins a loyalty program, enrolls in a training event, or submits a request via feedback channels. Compliance with legal obligations provides a basis for handling tax and accounting information. Legitimate interests of the organization—such as ensuring site security, performing statistical analysis, overseeing loyalty program execution, and preserving the right to judicial redress—also legitimize certain data uses. Finally, explicit user consent authorizes marketing communications and any other processing that requires separate permission.
User Rights and Contact Information
Individuals retain comprehensive rights concerning their personal data. They may request confirmation of whether their data are being processed and obtain details about the specific information involved. In cases of inaccuracy or incompleteness, users can demand correction or supplementation. Under defined circumstances, they may seek restriction of processing or deletion of their data, as permitted by law. Consent‑based processing, such as promotional messaging, can be withdrawn at any time without affecting access to the site or personal account. Should a user’s request render the personal account non‑functional, the account may be closed, though certain data may persist if other legal bases apply.
Privacy‑related inquiries should be directed to the designated contact: e‑mail privacy.ru@ariston.com or the postal address 188676, Leningrad Oblast, Vsevolozhsky District, Vsevolozhsk town, Industrial Street, 9, building 1. The organization implements a suite of protective measures, including appointing a data‑protection officer, limiting data access to essential personnel and partners, deploying technical safeguards, conducting security training, establishing internal data‑handling protocols, and performing regular compliance audits.
Policy Updates and Security Measures
The privacy policy is subject to revision. Any modifications will be reflected on the site, with the current version dated 08.06.2026. Continued use of the platform after updates constitutes acceptance of the revised terms.
Security is maintained through a combination of organizational and technical controls. Access to personal data is restricted to personnel whose duties necessitate it, and partners are bound by confidentiality obligations. Encryption, intrusion detection, and regular vulnerability assessments protect data in transit and at rest. Staff receive periodic training on information‑security best practices, and internal procedures are continuously refined to align with evolving threats and regulatory requirements.
—
*This document reflects the complete privacy framework governing the Ariston professional portal in Russia, preserving all statutory requirements, data‑handling practices, and user protections as outlined in the original policy.*